Cancellation policy

1. Duration of the Contract, cancellations and penalties.

1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are satisfied:
2. the Client and third parties connected to him, or dependent on him, have definitively left the Casalmare residential facility;
3. the Customer has paid the entire amount due to Casalmare.
4. The customer has the right to cancel the reservation and terminate the contract within 14 days of the start date of the stay. No refund will be provided to guests who cancel less than 14 days before the start date of the stay or who leave Casalmare early, regardless of the reason.
5. The Customer is entitled to a full refund of the costs incurred for the booking or the deposit net of the reimbursement costs incurred by Casalmare.
6. In the event of a no-show on the scheduled arrival date, unless otherwise communicated, which justifies delays, the contract will be considered terminated starting from the day after the arrival date without any refund from Casalmare.
7. The length of stay cannot exceed 30 consecutive days. Any reservation exceeding this period will be cancelled without any further notice from Casalmare.